Join Parma Today
NonProfits United (NPU) serves the nonprofit community in California by providing stable, cost-effective workers' compensation and automobile liability insurance coverage. NPU is a nonprofit organization owned and directed by its member agencies. The mission of NPU is to help nonprofits succeed in their own missions.
This is a full-time on-site role for an Insurance Customer Service Specialist located in Greater Sacramento. The Insurance Customer Service Specialist will be responsible for assisting brokers and members with their inquiries, providing information on insurance policies, processing claims, handling concerns, and maintaining member records. The Insurance Customer Service Specialist will also assist with policy renewals, event planning, marketing & communication, creating board agendas and other duties related to the operations of an insurance organization.
• Experience in insurance customer service
• Knowledge of insurance policies and coverage documents
• Strong communication and interpersonal skills
• Proficiency in record-keeping and data entry
• Ability to handle member concerns and resolve issues effectively
• Detail-oriented with strong organizational skills
• Ability to work independently and as part of a team
• Be flexible and coachable
• High school diploma or equivalent; college coursework or a degree is preferred
• Professional designation such as CISR or other advanced certification is desirable
• Previous experience in the insurance industry is beneficial
Pay and Benefits
• Competitive pay DOE
• Employer paid medical, dental, vision and
• Employer sponsored retirement plan with matching contribution
• Generous PTO
• Great opportunity for advancement
