Description/Duties and Responsibilities Under the direction of the Purchasing and Contracts Administrator, this position will be responsible for assisting with essential risk management functions, including claims handling, contract administration, insurance coordination, litigation support, and oversight of risk management policies for the City of Santa Clarita. Duties and Responsibilities: • Investigates, receives, and processes tort claims filed against the City by third parties, individuals, and other agencies; administers property damage and personal injury claims; interviews claimants, employees, and witnesses; gathers and analyzes evidence; evaluates liability and damages; prepares detailed reports and recommendations for payment, settlement, or rejection; coordinates claim status through final resolution; and assists in litigation support, including providing documentation and case analysis to the City Attorney’s Office • Develops, implements, and coordinates risk management policies and procedures to minimize the City’s exposure to risk; reviews and analyzes first-party insurance issues and coverage; investigates incidents giving rise to potential claims or litigation; evaluates risk exposures; recommends mitigation strategies; coordinates the settlement of liability claims within delegated authority; and collaborates with the City Attorney’s Office and outside counsel on litigation matters as needed • Reviews and analyzes contracts to identify contractor liability and other risk-related issues; recommends revisions to mitigate exposures, consults with the City Attorney’s Office for legal clarification as needed, provides contract templates and technical guidance to City staff, and assists with contract processing and administration via the City’s electronic signature platform (DocuSign) to ensure compliance with City risk and insurance requirements • Reviews and verifies insurance certificates and endorsements for completeness and compliance with City standards; coordinates with vendors and contractors to correct incomplete, expired, or non-compliant insurance documents • Supports the oversight of insurance programs of all City structures, vehicles, and insurable assets • Tracks and maintains legal holds and records; prepares monthly claims and litigation reports for internal use • Provides assistance to City staff; serves as a technical resource; coordinates pertinent information, resources, and work teams necessary to support a positive and productive environment; prepares correspondence, reports, and recommendations for City Council and staff • Supervises assigned staff by providing direction, training, and oversight to ensure tasks are completed accurately, efficiently, and in compliance with City policies, procedures, and applicable risk management practices • Stays current on trends, regulations, and best practices in the field of risk management; promotes a strong customer service orientation within the department and in interactions with City staff and the public • Supports the development and implementation of strategies to reduce the City's liability exposure through effective claims handling practices and insurance program coordination • Performs a variety of complex administrative functions, including reviewing documents for accuracy and completeness, researching and analyzing data, and assisting with budget development, tracking, and reporting • Responds to questions and concerns from the general public; provides information as is appropriate; resolves public service complaints • Performs other duties as assigned