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City of San Diego – Risk Management Department The City of San Diego’s Risk Management Department is dedicated to protecting the City’s people, property, and financial resources through proactive risk prevention, employee support, and effective claims management. With a focus on safety, accountability, and service, the department provides critical programs such as workers’ compensation, liability claims, employee benefits, employee assistance, and loss prevention. As part of one of the largest employers in the region, the Risk Management Department plays a vital role in supporting over 13,000 City employees and ensuring the delivery of essential services to the public. Our team is committed to fostering a safe and healthy workplace, safeguarding City assets, and delivering innovative solutions that minimize risk while promoting employee well-being. Joining Risk Management means becoming part of a mission-driven organization that values integrity, professionalism, and continuous improvement—while directly contributing to the stability and success of the City of San Diego.
Liability Claims Aide positions investigate, adjust, and settle lower exposure and less complex property damage claims; loss recovery and criminal restitution claims; tow-away and bailment storage claims; approve or deny claims; negotiate settlements within limits; represent the City in small claims actions; conduct risk studies; and perform other duties as assigned. Eligible benefitted employees originally hired on or after July 10, 2021, will be automatically enrolled in the San Diego City Employees Retirement System (SDCERS).
EDUCATION/EXPERIENCE: You must meet ONE of the following options: 1. Two years of full-time clerical experience, which includes one year of experience providing clerical support for liability claims or loss recovery files, researching billing and payment issues, and maintaining liability or loss recovery files electronically and/or hard copy. 2. 18 months of full-time clerical experience, which includes six months of experience providing clerical support for liability claims or loss recovery files, researching billing and payment issues, and maintaining liability or loss recovery files electronically and/or hard copy AND successful completion of one of the following Insurance Educational Association (IEA) classes: Property and Liability Insurance Principles or Introduction to Claims. LICENSE: A valid California Class C Driver License is required at the time of hire. HIGHLY DESIRBLE: * Experience in the investigation, adjustment and settlement of general and automobile liability claims involving bodily injury, personal injury or property damage. * Experience handling auto liability, general liability or medical payment claims in the private sector or with a public entity.
