Click Here to Register

SESSION DESCRIPTION:
Automation is reshaping the claims landscape, creating opportunities to improve efficiency, consistency, and speed. Yet, some of the most critical moments in claims still depend on human judgment, empathy, and expertise. This session will explore how organizations can strike the right balance between technology and people to enhance outcomes for claimants, employers, and claims professionals alike.

KEY TAKEAWAYS:
➤ Understand where automation can create the greatest value across the claims lifecycle, including intake, triage, administrative workflows, and routine communications.
➤ Identify the moments in the claims process that require human expertise, such as complex decision-making, negotiations, relationship management, and high-severity claims handling.
➤ Explore practical frameworks for determining what to automate versus what to protect as a distinctly human function.
➤ Learn how thoughtful implementation of technology can improve consistency, reduce cycle times, and allow claims professionals to focus on higher-value activities.
➤ Examine the risks of over-automation and the importance of maintaining trust, empathy, accountability, and sound claims judgment.
➤ Gain insights into how leading organizations are building a future-ready claims operation where humans and technology work together to deliver better outcomes.

ABOUT THE SPEAKER:
Awais Farooq, CPCU®, AIC®, AIC-M®, LPCS
Chief Claims Officer, Venbrook Group, LLC 
Awais is a nationally recognized claims leader, industry speaker, and board member with the Complex Claims & Litigation Forum and the Asian American Insurance Network (AAIN). He is also the author of the forthcoming book The Future Isn’t Fully Automated: Why Humans Still Matter in a High-Tech World, and is a recognized thought leader on AI, automation, and human judgment in insurance, with insights featured in The Wall Street Journal and industry publications like PropertyCasualty360 and the Process Excellence Network.

Click Here to View Awais' Full Bio.