The Member Services Technician supports the Member Services and Risk Control departments with content updates and maintenance of internal and external communications. This includes but is not limited to: Elink, Coming Soon, Risk Simplifieds, marketing materials (both print and online), meeting presentation creation, and the PRISM Message Board.

The ideal candidate is enthusiastic about being part of PRISM and eager to learn and grow within the organization. They’re forward-thinking, open to new ideas, and always looking for ways to enhance what’s already working well.

They’re creative and resourceful, but also a doer — someone who feels energized by bringing ideas to life and seeing projects through to completion. They thrive when managing multiple projects at once and enjoy collaborating with others to get things done. This person takes pride in helping and supporting team members, has a strong eye for detail when reviewing or quality-checking content, and communicates clearly and professionally both in writing and verbally. They’re comfortable using tools like Canva, InDesign, Adobe Publisher, and Microsoft Word, and enjoy using these platforms to create engaging, high-quality materials. Above all, they’re positive, proactive, and excited to contribute to PRISM’s mission and member experience.

Primary duties include:

Review existing and future marketing efforts and contemplate how to best display our products and services;
Assist the Communications Specialist with productions and related content for projects such as Coming Soon, meetings, and other PRISM communications;
Create content for public entity member meetings;
Work with AI-driven design tools to create engaging visuals and content that help communicate with members effectively.
Create content for organization wide meetings, including: PRISM Orientation, Public Entity Annual meeting, and the Board of Directors meetings;
Assist the Communication Specialist with website content management
Manage website Toolbox content
QC incoming documents/resources
Post documents to the website
Confirm reference/resource links are current & active
Work with content producer(s) to ensure content is accurate & current
SOP Writing (PRISMtv uploads/spotlight, Coming Soon)
Manage the Pass the Baton Mentor program
Maintain working knowledge of Office software products and related PRISM technology
Attend Committee meetings as assigned
Moderate travel which may include overnight stays
Perform other duties as assigned

First review of applications will be conducted on November 17th and the position will remain open until November 24th if additional applications are needed. The selection process may include testing and a one-way video interview. Tentative interviews are scheduled for December 10th and/or December 16th.

A generous benefit package is provided including health benefits, dental, vision, short term disability, long-term disability, paid family leave, life insurance, PERS retirement, deferred compensation program, sick leave, vacation leave, flexible spending account, dependent care spending account, Scholarshare 529 Plan, and section 125 cafeteria benefits.  PRISM employees do not pay into Social Security except for the Medicare portion of the cost.

PRISM is an Equal Opportunity Employer. Applicants in need of accommodation should contact our main line at 916-850-7300 and request to speak to Human Resources.