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The Department:
The City of San Diego's Risk Management Department is dedicated to ensuring the well-being of employees and the public by reducing risk exposure and fostering a culture of health and safety. The department administers claims, employee benefits, and loss control measures to provide optimal services to City employees and the community. It collaborates with City departments to identify, mitigate, and manage risks effectively, safeguarding both human and financial resources. The department offers central risk management services, including workers’ compensation claims management, flexible benefits, employee savings plan administration, public liability claims management, loss recovery, loss prevention, and insurance program oversight. By providing data on workers’ compensation and public liability claims, the department helps City departments monitor liability exposures and implement improvements. For more information, please visit this link.
Under the direction of the Public Liability and Loss Recovery Program Manager, the Public Liability and Loss Recovery Program Coordinator is responsible for assisting in managing the Public Liability and Loss Recovery Programs. Both Programs have in-house Claims Representatives. The Public Liability Program handles non-litigated claims filed against the City and supports the City Attorney’s Office in handling litigated claims. The Loss Recovery Program pursues recovery of monies from responsible third parties for damage caused to City property as well as injuries to City personnel and handles first party claims with the City’s insurers.
The position is responsible for evaluating the City's exposure to loss and potential risks from its operations and activities; establishes policies and ensures conformance of program operations to established standards; reviews major and controversial cases; recommends methods to reduce or eliminate potential losses and risks to the City; reviews and recommends strategies to enhance safety functions and compliance with safety regulations; provides technical expertise in evaluating contracts; ensures compliance with reporting guidelines of excess insurers; develops close working relationships with stakeholders to develop and implement mitigation strategies; reviews and evaluates the work performance of subordinates; and performs other duties as assigned.
Key Areas of Responsibilities:
Manage and oversee the day-to-day business administration of the Public Liability and Loss Recovery Programs and supervises a staff of up to 34 employees; including the evaluation of staffing levels, assignments, workload and employee performance;
Develop policies, procedures, and objectives of Public Liability and Loss Recovery Programs;
Review the work of actuarial consultants for the Public Liability Program;
Tracks the Programs’ goals, objectives, priorities and actions to be accomplished;
Performs studies and analysis as needed for the Public Liability and Loss Recovery Programs to establish performance criteria and management reports and monitors compliance;
Represents the Department at meetings and appears before the City Council and committees as requested; serves as an information source and provides necessary and relevant input to the City's overall risk management program;
Report on claim expenditures and recoveries for the Public Liability and Loss Recovery Programs;
Analyzes, recommends and implements modifications of department's standards, policies and procedures.
Serves as liaison for audits related to the Public Liability Program;
Serves as the back-up to the Public Liability and Loss Recovery Program Manager;
Coordinates and monitors responses to California Public Records Act (CPRA) requests related to the Public Liability and Loss Recovery Programs;
Minimum Requirements:
Possession of a Bachelor’s Degree in Public Administration, Business Management, or a related field; and
Five (5) years of full-time experience in the investigation and adjustment of general and automobile liability, bodily injury and property damage claims, preferably in the public sector.
At least 2 years of the qualifying experience must have been at the supervisory-level overseeing professional-level subordinates.
A valid California Class C Driver License may be required at the time of hire.
