Santa Clara Valley Transportation Authority

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Job Title: Claims Program Manager

Job Description 

“VTA’s Enterprise Risk Management Department is seeking a dedicated Claims Program Manager to join its team to manage VTA’s programs for Liability and Workers’ Compensation clam matters. VTA has a dynamic risk management team, and this position is key to achieving VTA’s transit operations goals.”


Under general direction, the Claims Program Manager plans, directs, organizes, coordinates and supervises the Claims unit of VTA with responsibility over the functions of Workers' Compensation, liability, and other claims, as well as other programs as assigned.

Classification Bargaining Unit: NOREP

Essential Job Functions

Typical Tasks

Selects, supervises, trains, motivates, counsels, and disciplines staff;
Manages third party administrators in the claims adjusting function and participates in settlement determination, and claims litigation; determines appropriate funding levels for reserves;
Plans, assigns, directs, reviews, and evaluates the work of the Workers' Compensation, Liability and Claims unit staff and programs;
Plans data for annual insurance renewal; completes insurance applications and assists in negotiation of insurance policy terms, conditions, and coverages;
Acts as primary contact with State Regulatory oversight personnel for Medical Provider Network (MPN) and Self-Insured Plans;
Administers self-insured Workers' Compensation, liability, property damage, and other claim functions;
Develops policies and procedures for Workers' Compensation and liability programs;
Conducts risk analyses and assists in identifying and mitigating areas of potential liability;
Reviews laws, regulations, legal cases, court decisions, and proposed legislation to evaluate their impact on VTA;
Prepares a variety of reports, correspondence and other documents;
Negotiates and manages contracts in areas of responsibility;
Reviews and approves outside expense billings within assigned area of responsibility;
Performs related duties as required.

Salary: $127,493.00 - $168,291.00 Annually

Job Requirements 

Minimum Qualifications

Employment Standards
Sufficient training, education, and public or private sector claims administration and supervisory experience that demonstrates possession of the following knowledge, skills, and abilities.

Development of the required knowledge, skills, and abilities is typically obtained through a combination of training and experience equivalent to graduation from an accredited college or university with a four-year degree in business administration, public administration, or related field and five years of increasingly responsible experience performing Workers' Compensation claims administration activities and demonstrated supervisory experience.

Possession of a California Self-Insured Administrator's certificate and possession of an Associate in Risk Management (ARM) credential are highly desirable.

This is a preview of the actual job posting. In order to view it and/or to apply for the position, please go to:

VTA is proud to be an equal employment opportunity employer.

Apply by: Sun, 02/26/2023

To Apply, Contact: 
Rubal Grewal
(408) 546-7954